Sage SalesLogix® CRM equips companies with the front office capabilities and back office integration they need to cultivate positive customer relationships and profitable results. Web-based modules empower sales to close more deals and your customer support team to handle requests accurately and effectively. Automation of key activities, sophisticated analytical tools, streamlined company communications and improved customer relations all translate to a shorter sales cycle, higher sales revenue, and increased profits.
In the age of the Internet, an important component of superior customer service is connecting your customers to the information they need. eCustomer offers the power, flexibility and ease of use for you and your clients to conduct business over your website. By letting your clients help themselves, eCustomer improves customer satisfaction, minimizes calls to support and may help you reduce customer service costs.
eSalesforce equips your sales force with all the critical customer account information they need to close more sales — anytime, anywhere. Putting order, shipment, credit, payment, and commission data at your sales team's fingertips will enhance sales and customer relations, shorten the sales cycle, and boost revenue.
This customer-centric solution manages all aspects of your sales cycle and automates key sales functions including account and opportunity management, quotation and proposal generation, scheduling, forecasting, and reporting. Sophisticated analytical tools and full-scale marketing campaign management provide the insights on who your most profitable customers are and how you can shorten the sales cycle.
Identify and target the most profitable prospects, manage and track all aspects of campaigns in one place, and analyze campaign ROI to increase marketing efficiency.
With the costs of acquiring new customers 5 to 10 times higher than retaining them, cultivating lasting relationships and customer loyalty should be a priority. Support Management works synergistically with the other CRM modules to help you provide unsurpassed customer care.
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